RESERVATION TERMS AND CONDITIONS

 

The service

“Goranov I&V” Ltd. operates this site. The company is a registered Tour operator and Travel agent in Bulgaria.  We act as an incoming tour operator for partners from various European countries. We also provide hotel accommodation and other tourist services online through our website www.goranovonline.com. We co-operate on a long term basis with more than 300 hotel properties in Bulgaria - Black Sea resort hotels, Mountain hotels, City hotels, BB/Guesthouses etc. Our room availabilities are based on first rate tour operator/hotel contracts with firm allotments of hotel rooms, and all possible discounts and reductions such as:

*Early Booking Discount (EBD)- the earlier you pay, the greater discount you get- these vary from 10% to 25%.
*Extras- for example stay 4 nights and pay 3 (4=3), stay 7 and pay 5 (7=5) etc.
Some hotels which are our favourites feature a combination of these two reductions (EBD and Extras) and allow us to offer a nearly 40% discount on base price for specific periods.
*Best possible children and group reductions.    

Our aim is to provide you with the possibility to search for and book a hotel online with instant confirmation on very competitive prices and very liberal payment terms. In cases when an instant confirmation is not available a reservation request can be sent to us and our reservation team will reply as soon as possible.

Additional services such as excursions, trips, transfers etc. are also available through this web site.

We also offer tailor made real estate services for vacation properties on the Bulgarian Black Sea coast and mountain & ski resorts.
Тhe company executive director, Veliko Goranov, is a licensed business appraiser, with a license issued by the State Privatization Agency of Bulgaria, based on a Certificate of Achievement from the University of Tampa, Florida, USA.

Our team is committed to offer efficient and user-friendly service.

The reservation process

There are two possible options to book a hotel:

1. Firstly, to book a hotel online with instant confirmation.The hotel page has active boxes with check-in and check-out dates and a button for price calculation. Please enter dates and press “Show prices” button to see prices and availability. Next step is to choose number of rooms and press the “Book Now” button. In order to complete the reservation process you need to enter all seven boxes (First name, Last name, E-mail, Contact phone, Country, Address, Room guest name) and choose a payment option and then press “Book Now” again. A confirmation e-mail will be sent to you with a unique reservation number and description of the services included in the rate. This is your contract, made between you and “Goranov I&V” Ltd in its capacity as an accommodation provider.
Your reservation is now firmly confirmed and registered in our files. To finalize the reservation process we will send you our hotel voucher which you need to present at the hotel reception for your accommodation, after we receive payment in full for your reservation.  In case you choose to pay through our virtual POS terminal, you will receive the hotel voucher immediately after finalising the payment process. The deadlines for payment will vary depending on the type of discount involved and will be communicated to you in a separate e-mail. Please note that in case a confirmed reservation is not paid before the payment deadline, it will be cancelled by us.

2. Secondly, in the cases when an instant confirmation is not available, a reservation request can be sent to us and our reservation team will reply as soon as possible. If you eventually make a reservation you will receive a confirmation e-mail with a unique reservation number, an invoice and description of the services included in the rate. This is your contract, made between you and “Goranov I&V” Ltd in its capacity as an accommodation provider. To finalize the reservation process we will send you our hotel voucher which you need to present at the hotel reception for your accommodation, after we receive payment in full for your reservation. The deadlines for payment will vary depending on the type of discount involved and will be communicated to you in a separate e-mail. Please note that in case a confirmed reservation is not paid before the payment deadline, it will be cancelled by us.

Please note that if cancelled in accordance with the respective hotel’s cancellation policies (indicated on the respective hotel page) ALL RESERVATIONS ARE REFUNDABLE.
Please note that we do not charge a reservation fee.

Please state all your special requests at the time of the booking. We will do our best to comply with them although no guarantee can be given.

Payment options

The last step of completing a reservation is choosing a way of payment. We offer the following options to make a payment:

o        Credit or Debit card payment (instant confirmation): After completing the instant confirmation reservation process you can pay immediately by credit/debit card via a secured virtual POS terminal (operated by Raiffeisenbank). By doing so you guarantee your reservation, the amount is refundable if in accordance with the respective hotel’s cancellation policies (indicated on the respective hotel page). The amount due in EURO will be exchanged in BGN Leva with the official Euro-BGN Leva exchange rate (1 euro = 1.95583 leva), before being charged from your credit card. We do not charge a conversion fee, nor any fees for payment with credit/debit cards!

o        Pre-authorisation by a credit/debit card – we accept VISA, MasterCard and American Express. After completing the reservation process you will receive by e-mail a credit card form to fill in with your card details and send it by fax only to us /this is done for greater security/. We will withdraw the reservation amount on the date of the payment deadline, earlier communicated to you. Another option (not involving sending us your credit card data) is to send you by e-mail a link for credit/debit card payment again through the secured virtual POS terminal. In both cases the amount is refundable if in accordance with the respective hotel’s cancellation policies (indicated on the respective hotel page).

o        Bank transfer – After completing the reservation process you will receive by e-mail an invoice stating the amount due and our bank account details. Payment deadline is to be additionally communicated. The amount is refundable (minus bank transfer charges) if in accordance with the respective hotel’s cancellation policies (indicated on the respective hotel page).

Please note: Different payment conditions apply for reservations with an "Early booking discount" or for specific holidays (New Year, Christmas, Easter, May Holidays e.t.c.). Prepayment is required. We will notify you about the specific payment deadlines.

Privacy

In order to complete your reservation we will need some personal information from you – name and address; contact details such as a telephone number and e-mail. The personal information requested when making a reservation will only be used by “Goranov I&V” Ltd. and will not be disclosed to third parties.

How to amend or cancel a reservation

Cancellations and amendments are only accepted when presented to us in writing – by e-mail or fax.

If you would like to change the details of your reservation after we have already confirmed it we will do our best to help you but we do not guarantee it will always be possible to do as requested. We may also need to recalculate the price according to the new details. Amendment fees may apply if the changes are made close to the arrival date (when the cancellation deadline of the respective hotel has passed).

The cancellation policies of the respective hotel are indicated on the respective hotel page as well as in your confirmation e-mail. If you comply with these policies the cancellation is free of charge. However should you cancel later than requested or if you do not show up in the hotel you may have to pay late cancellation or no-show charges.

On very rare occasions we might need to make changes in the original booking if this is required by conditions beyond our control. In such cases you will be contacted as soon as possible and we will offer an alternative accommodation of the same or higher category. Should you choose to cancel, the full amount of the reservation cost will be refunded to you.

Insurance

Travel insurance is not included in the cost of your booking. We strongly recommend you arrange an insurance that will cover the medical costs of eventual illness or accidents during your stay.

Indemnity

By making a reservation you make a contract with us and accept the conditions stated in the reservation as well as the responsibility to comply with the rules of proper conduct during your stay. You will be liable for the cost of all damages caused to the hotel.

Disclaimer

The information on this website is being updated regularly and is based on information given to us by the hotels. Although we do our best to check all details we can not guarantee that it is absolutely error free. We reserve the right to change the information published on our web site at any time without prior notice.

“Goranov I&V” Ltd. is registered in Bulgaria and operates under the Bulgarian law. 

News Letter
Name
E-mail

Travel Agency Goranov I&V
Bulgarian Tour Operator
Contacts:
+35952/604044

+35952/694950
booking@goranovonline.com

EU funded projects: 

Accessibility for Leisure in Life now (ALL NOW)

Sea resort hotels in Bulgaria - Destinations:
Golden Sands | Sunny Beach | AlbenaNessebar | Sozopol | Sveti Vlas | St. Constantine and Elena  | Obzor | Elenite | Balchik | Holiday Village Russalka | Byala

Mountain resort hotels in Bulgaria - Destinations: Bansko | Borovets | Pamporovo

City & town hotels in Bulgaria - Destinations: Varna | Bourgas | Sofia

Additional services: Airplane tickets to/from Bulgaria | Half/full day guided tours | Real estate | Airport transfers

 

© Goranov I.V. Travel Agent and Tour Operator, Varna, Bulgaria - Hotel Reservations Online
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